Appointments:
- All private, semi-private and tutoring sessions can be scheduled at the convenience of the student! Appointments can be made by emailing us or contacting us directly at (678) 517-9715. Appointments are granted on a first come first serve basis. The first student to request a lesson time and pay for that lesson, gets the time. If a student wishes to reserve the same day and time in advance for a whole month or months in advance, a payment would need to be made for Spanish in Atlanta to hold and guarantee the reservation.
Every effort will be made to accommodate all student’s scheduling requests. In the event that students try to contact us and we are unavailable to assist callers immediately, a Spanish in Atlanta representative will contact you in 48 hours-latest during our normal hours of operation.
Cancellations and Rescheduling requests Private lessons ONLY:
- All private, semi-private and tutoring sessions can be scheduled at the convenience of the student!
Students have the freedom to change their scheduled lesson time as many times as needed provided that the rescheduling request or cancellation be done 48 hours prior to the scheduled session. Spanish in Atlanta requests that all students provide a 48 hour notice of intent to reschedule or cancel a scheduled lesson. Due to the numerous students we see every week it is imperative for us to know who is coming and what time slots are available. Failure to offer us a 48 hour notice will result in forfeiting your payment for that session. Changes to your lesson time that fall in between the 48 hour time frame will be charged. Please check your schedule before blocking off a time slot.
Lateness & Lesson Cancellations Spanish in Atlanta:
- We respect all of our student’s time and request that all students be on time for their lessons. If a student is running late, it will be our responsibility to provide the student with whatever time remains- no make up time or extra time will be given. If your instructor is running behind or has to cancel a session, your instructor will notify you as early as possible, through email and or phone. Your instructor will make up any lesson or time owed to you in the unlikely event of a cancellation.
Payments:
- We accept PayPal, Debit or Credit Card payments- no checks or money orders are accepted at this time. Payments can be made online through Pay pal. You don’t have to be a registered member of payPal to use the Pay pal processing service- it is secure and confidential. All credit or debit card are welcome forms of payment! All payment information is held confidentially by PayPal. Once you make a payment using our “PayPal button”, you will receive an electronic receipt of your payment for you to keep for your records. You will instantly receive an electronic receipt as proof that you have submitted a payment. Please check your spam folders, if you do not receive the payment confirmation email- sometimes emails end up in spam folders.
We are known for doing our very best to serve all of are students and whenever possible accommodate our students with their requests! If you are unable to use Pay pal to make payments, contact us and we will try our best to find a convenient solution for all!
All 6 Week Language Courses:
- All Spanish in Atlanta courses are NON-REFUNDABLE. Once a student signs up for a course, there are NO REFUNDS for cancellations, missed lessons and NO CREDIT GIVEN for missed lessons. Each student is responsible for checking their own schedules and for making time to commit to their lessons. Each student must check his/her schedule before signing up for a course. We want all of our students to get what they paid for therefore, if you have to miss a lesson, let your instructor know ahead of time so that your instructor can give you the material you will be missing in advance. If you are not able to inform your instructor ahead of time, you can contact us so that you can come to our offices and pick up the material you missed and/or set up a private lesson to make up that material. In the event that we have to postpone or cancel a course- all students will be credited or refunded the full amount! Please contact us directly if you have any questions about our policy. We like to make things simple; we like for all transactions to run smoothly with everyone’s satisfaction in mind!
Refund Policy:
- All courses, as well as, all private lessons and tutoring offered at Spanish in Atlanta are non-refundable. Once a payment is made for either courses or individual lessons, no refunds are given. Unless a Spanish in Atlanta instructor must cancel a session- in this case only would you be offered a full refund. Please check your schedules and make sure you can commit to your lessons before you sign up. We do our best to work with all our students; however, we do have to adhere to our policy.
Privacy Policy:
- All students will be given a contact form which needs to be filled out and signed acknowledging that our terms of service have been read, understood & will be adhered. A student’s contact information will only be used by Spanish in Atlanta. We respect all student’s information and do not sell, rent lease or share your info with anyone or any company. The contact form will state that Spanish in Atlanta occasionally takes pictures and video in class. Your signature will mean that we have your consent and that you understand that said pictures & video once taken become property of Spanish in Atlanta and Delilah Ortiz. You are not obligated to participate in pictures or video therefore a notation can be made to your contact form stating that you do not want to be in pictures and video. Lastly, we add all of our students to our email blasts which inform students of upcoming courses, workshops and relevant information about Spanish in Atlanta and training options. You have a right to unsubscribe to this email blast at any time.
Student Behavior Policy:
- Everyone is welcome in Spanish in Atlanta. We are fortunate to work with great people and students! We want to be clear and transparent hence why we have this behavior policy for everyone’s benefit! We expect all students to be respectful to one another and to the instructor. No disruptive, aggressive, or inappropriate behavior will be tolerated. Extremely negative, disruptive and or inappropriate students will be either given a warning or asked to leave the premises. These are examples and not a full list of behaviors that would warrant us to enforce this policy. We reserve the right to ask any student at any time to leave the premises, if their behavior is deemed as disruptive and/or inappropriate without a refund. NO REFUNDS will be given to any student that has been asked to leave due to disruptive and/or inappropriate behavior that affects the positive and respectful environment we create for all students. Please contact us, if you have any questions. Thankfully, as of now, we have never had to enforce this policy.
We look forward to working with you!